The following terms and conditions apply to all prize draws promoted by the Promoter on www.membercommunity.lv.com (the “Site”).
The Promoter is STRAT7 Researchbods, a division of STRAT7 Limited, registered in England under company number 07642707 with a registered office at 11 Soho Street, London, England, W1D 3AD. The Promoter is responsible for managing and administering the prize draws on behalf of Liverpool Victoria Financial Services Limited, a company registered with company number 12383237 whose registered office is at County Gates, Bournemouth, BH1 2NF and its subsidiary companies (“LV=”).
These general prize draw terms and conditions apply in addition to any specific terms and conditions which may be posted in connection with the prize draw on the Site and/or otherwise communicated to you by the Promoter (“Specific Terms”). Together these prize draw terms and conditions and the Specific Terms shall be referred to as the “Terms and Conditions”. To the extent that there is any inconsistency between these general prize draw terms and conditions and the Specific Terms, the Specific Terms will prevail.
By taking part in a prize draw, you accept and agree to the Terms and Conditions. If you do not agree with any of the Terms and Conditions then you should not participate.
The Terms and Conditions may be amended at any time without prior notice. Any changes will be posted on the Site. It is your responsibility to ensure you review the current Terms and Conditions.
These general prize draw terms and conditions were last updated on 6th May 2024.
Entrants must be a member of LV= and the Panel and Site, must be aged 18 years or over at the time of entry. Entrants under 18 years of age, must not enter the prize draw.
Employees and members of their immediate families (including any live-in partner) of the Promoter, LV= or those associated with the operation or promotion of the prize draw, including without limitation the provider of the prize, are ineligible to enter. Any such entries are invalid.
The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
The opening date and closing date and time for entries will be as indicated in the Specific Terms.
To enter a prize draw, entrants must follow the instructions provided by the Promoter, including without limitation those as specified in the Specific Terms. Please note that entrants may be automatically entered into a prize draw when they complete any of the eligible panel tasks (e.g. surveys, polls or forum discussions) the Promoter invites them to participate in, if so indicated in the Specific Terms posted on the Site or otherwise communicated by the Promoter (e.g. as part of the invitation to participate in the panel task).
Any entries received before the prize draw opens or after the closing date and time will not be counted.
Any entries which are incomplete, without all the required information, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the Terms and Conditions, are invalid and will be discounted.
In the event of any fault, mistake, misunderstanding or dispute concerning the entries or the operation of any part of the prize draw, the decision of the Promoter shall be final.
Where entrants are required to submit a contribution to the Site or upload any content as part of their entry such as any text (including, for instance, on any forums or on any classified pages), photographs, graphics, video or audio to the Site, entrants also agree to the Site’s Terms and Conditions of Use.
The prize for each prize draw is as specified in the Specific Terms posted on the Site or otherwise communicated by the Promoter (e.g. as part of an invitation to participate in a research task). Unless otherwise stated in the Specific Terms, each entrant is limited to winning one prize per prize draw. Each prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility.
Where the prize is a voucher (which may be provided in the form of a unique voucher code or otherwise), such voucher may only be redeemed by the prize winner and will be made payable in pounds sterling. Such voucher cannot be made payable to any third party. Use of such voucher may also be subject to the Terms and Conditions of the issuer of the voucher (e.g. Marks and Spencer). The Promoter, prize provider(s) and/or the issuer of the voucher reserve the right to refuse to accept vouchers which are deemed to have been tampered with, defaced, duplicated, damaged or which otherwise are suspected to be affected by fraud or which have been lost or stolen following delivery.
No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. However, the Promoter reserves the right to change the prize or any part of the prize to an alternative of equal or greater value for any reason in its sole discretion, including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and the Promoter will be able to retain or dispose of the prize (or part of the prize) at its own discretion.
The Promoter may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under the Terms and Conditions or an entrant's breach of the Terms and Conditions, fraud or dishonesty.
The Promoter or prize provider(s) endeavour to deliver the prize to the winner within twenty-eight (28) days from the date of winner confirmation, unless stated otherwise in the Specific Terms. The Promoter or prize provider(s) will not be liable where a prize has been lost or stolen following delivery and such prize will not be replaced.
The number of prize winners for each prize draw is as specified in the Specific Terms posted on the Site or otherwise communicated by the Promoter (e.g. as part of an invitation to participate in a panel task).
Prize draws will take place within one week of the closing date and time for entry, unless otherwise specified in the Specific Terms.
Unless stated otherwise in the Specific Terms, the prize winner or winners will be the first entry or entries drawn at random from all valid entries, subject to eligibility and winner confirmation.
Unless otherwise stated in the Specific Terms, the winner will be contacted by email within one week after the draw date, unless otherwise indicated in the Specific Terms.
If the winner fails to respond to the notification email within 30 days of the email being sent, or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the Terms and Conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
The winner is required to comply with all instructions and requirements as may be provided by the Promoter, prize provider(s) and/or their agents to receive and/or take up the prize. The Promoter will not be liable to the winner or any other persons where they fail to comply with such instructions and/or requirements, and such failure may result in forfeiture of the prize (without liability to the entrant).
If you’d like to know the names of the judge and winners please contact the Promoter at hello@membercommunity.LV.com.
The Promoter is committed to operating prize draws fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors.
For this reason, the Promoter reserves the right to disqualify and/or discount entries if it has reasonable grounds to suspect, at its sole discretion, having regard to all the circumstances and information available at the relevant time, any of the following:
The Promoter does not accept responsibility in the event that any entry is lost, delayed or not properly received, registered or recorded or for any undelivered prize draw entries or for any disruption, delay or misdirection of such entries.
The Promoter cannot promise that the services relating to a prize draw will be free from errors or omissions, nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of any problem with any system, server, software, or for any technical malfunction or failure, maintenance or repair or for reasons reasonably beyond the control of the Promoter.
The Promoter does not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant howsoever arising from participating in a prize draw or from accepting any prize, whether due to any error, omission by the Promoter, or its employees, agents or others or by any other cause.
The Promoter reserves the right to amend any element of a prize draw for reasons beyond its reasonable control. The Promoter is not responsible for any loss or damage caused to you as a result of any such occurrence.
Nothing in these General Prize Draw Terms and Conditions restricts your statutory rights as a consumer. For more details on these statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.
Nothing in these General Prize Draw Terms and Conditions shall exclude or limit the Promoter’s or LV= liability for death or personal injury caused by its staff or suppliers’ negligence or for fraud or for any other liability which cannot be limited or excluded by law or regulation.
LV= is not responsible for the administration of any prize draws, the fulfilment of any prizes, or compliance with the Terms and Conditions by the Promoter. By participating in any prize draw, entrants release LV= from any liability arising out of any such prize draw.
If you are the winner of a prize draw, you agree that the Promoter may post your username on the Site or via newsletter to the other site members. You have the right to object to all or part of this information being published or made available. If you wish to do so you should inform the Promoter at hello@membercommunity.LV.com. However you acknowledge that the Promoter must provide your information and the winning entry to the Advertising Standards Authority or equivalent regulator on request.
The Terms and Conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England and Wales and they irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
You can email us with any questions, concerns or complaints at hello@membercommunity.LV.com.
These Specific Terms relate to panel tasks that are incentivised with an entry/entries to the general monthly prize draw. Together these Specific Terms and the General Prize Draw Terms and Conditions apply (see above).