LV= Member Community is an online research community established by LV= for use by LV= Teams - primarily, for market research and, occasionally, for marketing purposes.
The information below tells you how you may use the website www.membercommunity.lv.com (referred to as the “Site”) and how you may participate in the LV= Member Community Panel (referred to as “Panel”), including all tasks and activities available on the Site, for example surveys, discussion rooms, focus groups (referred to as “Panel tasks”). Please read these terms and conditions (the "Terms") carefully before using the Site and participating in Panel tasks.
By using the Site and by registering as a member of the Panel, you agree to be legally bound by the version of these Terms in force at that time. If you do not agree with any of the Terms, then you should not register or use the Site.
These terms and conditions are between you, LV= and Researchbods.
Please note that either LV= and/or Researchbods (defined below) may update and amend these Terms from time to time and the current version of these Terms will be posted on the Site. It is your responsibility to ensure you review these Terms regularly to familiarise yourself with any changes. Your use of the Site and participation in Panel tasks following any such changes will constitute your acceptance of the revised Terms.
These Terms were last updated by LV= on 6th May 2024.
LV=, its subsidiaries and/or Researchbods each own rights, titles, interest and other intellectual property rights in the Panel Tasks and the Site.
The Panel and the Site are administered and managed by STRAT7 Researchbods, a division of STRAT7 Limited registered in England under company number 07642707 whose registered office is at 11 Soho Street, London, England, W1D 3AD. References to “Researchbods” are references to STRAT7 Researchbods.
Researchbods administers and manages the Panel and the site on behalf of Liverpool Victoria Financial Services Limited a company registered in England under company number 12383237 whose registered office is at County Gates, Bournemouth, BH1 2NF and its subsidiary companies (“LV=”).
References to "you" or "your" mean you as a member and user of the Site.
These Terms are produced and maintained by LV= and Researchbods and govern your use of the Site and participation in Panel tasks.
Membership and use of the Site is free and is open to LV= members only (not corporations or other business entities). Only one registration per person is permitted.
To register you must complete a registration survey and meet the criteria checked for by the survey. LV= reserves the right to approve and/or decline membership to the Panel and the Site as it sees fit.
In order to register as a member of the Site, you will be asked to provide some personal information about yourself such as, and not limited to, your name (forename and surname), your personal email address and your age. You promise that all information and details provided are true, accurate and up to date in all respects and at all times.
You will also be asked to create a unique user name and password. You are responsible for all activity that occurs under your user name and password. You must keep your password confidential and you must not disclose it to any third party. Neither Researchbods nor LV= will be responsible where your password is used by someone else. You should notify Researchbods immediately of any unauthorised use of your user name or password and any breach of security as soon as you become aware of it by emailing hello@membercommunity.LV.com. Researchbods and LV= have the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
Please read Researchbods’ Privacy Policy and the Cookie Policy posted on the Site, which contain important information about how Researchbods use any personal information about you that is received through your registration to the Site, participation in Panel tasks, and use of the Site. LV’s Privacy Policy can be accessed HERE which contains important information about how LV= uses any personal information they hold about you.
If there is any inconsistency between these Terms and the terms of the Privacy Policies and/or Cookie Policy, the Privacy Policies and Cookie Policy (as applicable) will prevail to the extent of such inconsistency.
To manage and administer Panel tasks and the Site and to allow LV= and or Researchbods to fulfil our obligations (as applicable) to you under these Terms, we may communicate with you by email or by posting notices on the Site. You agree to receive communications from us electronically in this way, and that electronic communications will satisfy any legal requirement for communications to be in writing.
By using the Site and participating in Panel tasks, you agree that you will only do so for your own personal, non-commercial use.
You further agree that you will not:
You agree to compensate Researchbods and/or LV= in respect of any damages or losses suffered by Researchbods and/or LV= as a result of any claim made by a third party relating to (a) your use of the Site in breach of these Terms (or any other applicable terms), or (b) your violation of any applicable law or regulation when using the Site.
You promise to us that you are authorised to agree to these Terms and any other terms that apply to the use of our Site (including but not limited to Researchbods’ Privacy Policy and Cookie Policy, LV’s Privacy Policy and/or any specific usage rules that may be posted in relation to any content or material that you access via the Site, the Panel and/or any third party terms).
The Site may incorporate certain content that is generated by Panel members of the Site (including you). This may include text (including, for instance, on any chat rooms or forums or on any classified pages), photographs, graphics, video or audio ("User Generated Content"). You acknowledge and agree that:
Consequently, Researchbods and LV= do not accept any responsibility or liability for User Generated Content or any actions or omissions that you may take in reliance on it.
If you wish to submit any contribution to the Site or upload any content such as any text (including, for instance, on any chat rooms or forums or on any classified pages), photographs, graphics, video or audio to the Site ("Submission"), you agree that any Submission you make must not contain:
LV= and/or Researchbods reserve the right to suspend or terminate your Panel membership, or your ability to access to the Site immediately and without notice at any time, at our sole and absolute discretion. This may be because, for example, we consider that you have breached these Terms or any other applicable terms.
We will inform members of closure by email, where we can and by posting a notice on the Site.
You can unsubscribe from receiving emails from the Site at any time. To do this you can:
Once you have unsubscribed you will no longer receive any further email communications as a member of the Site.
Unsubscribing from emails will have no effect on your ability to access the Site and take part in Panel Tasks.
Unsubscribing from emails will not close your account, you will still be a member of the Site.
You can close your account at any time, for any reason. To do this you can:
Once you’ve closed your account you will no longer be able to access the Site. You will no longer receive any emails as a member of the Site. All User Generated Content and personal data that was previously visible to other members of the Site will no longer be visible to other members of the Site.
Your personal data and all user generated content will still be accessible to Researchbods and LV= on an administration section of the Site. To see how long LV= will hold your data please see the LV= privacy policy. To see how long Researchbods will hold your data for please see the Researchbods privacy policy. The administration section of the site is not visible to other members. During this period of time your data may be used to:
Thereafter, we will permanently and securely delete any personally identifiable information from all areas of the Site as soon as reasonably practical. However, LV= and Researchbods will retain a record of a community ID, a deletion date and if you are a customer of LV= a unique LV= ID where possible. This is for the purpose of keeping a record of account closures and to ensure you are not contacted again with an invite to join the Site.
If you delete your account, we may continue to process your data for contractual reasons e.g. if we agreed to provide you with a prize that you won before you closed your account. Please note if you have not earned a reward or incentive or rewards at the time you delete your account, you will forfeit any rights to try and earn or receive those incentives or rewards.
You can opt out of the Site’s Terms and Conditions of Use. To do this you can:
By opting out of the Terms and Conditions of Use you will no longer be able to be a member of the Site. As such we will close your account. You will no longer receive any emails as a member of the Site. All User Generated Content and personal data that was previously visible to other members of the Site will no longer be visible to other members of the Site.
If you opt out Researchbods will delete your personal information in line with their privacy policy. This will have no impact on your policy with LV=.
The Site and the Panel tasks are provided on an 'as is' and 'as available' basis. Researchbods cannot promise that the Panel tasks or the Site will be free from errors or omissions, nor that they will be available uninterrupted and in a fully operating condition, or free from viruses or other harmful components. Researchbods make no guarantee that all or any features of the Site or the Panel tasks will work on any particular device.
Any content or other materials included in the Site do not, and are not intended to, amount to advice on which you should rely. Consequently, we do not accept any responsibility or liability for any actions or omissions that you may take in reliance on such content or materials.
By using the Site and participating in Panel tasks, you agree that you are responsible for any and all liability whatsoever arising in any way from your use, misuse or inability to use the Site or Panel tasks.
To the maximum extent permitted by law, neither Researchbods nor LV= will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use, misuse, or inability to use the Site or participate in Panel tasks, including without limitation, any direct, indirect, incidental, special or consequential damages, expenses or losses of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss.
Nothing in these Terms will:
Nothing contained in these Terms grants you a license or a right to use any copyright, trademarks, design rights, patents or other intellectual property right owned or controlled by Researchbods, LV=, or our respective partners or any third party, except to the limited extent necessary to access and use the Site and Panel tasks.
If LV= or Researchbods decide not to exercise or enforce a right that LV= or Researchbods have against you (e.g. as a result of you breaching these Terms), this does not prevent LV= or Researchbods from doing so at a later date.
If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable then that invalid or unenforceable part will be deemed deleted from these Terms, such invalidity or unenforceability will not affect the other provisions of these Terms and they will remain in full force and effect.
These Terms are available in English only and are governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.
Any member of the Panel can report an abusive comment using the ‘Report’ button on the Site. The ‘Report’ button is positioned next to every individual comment made by every individual member. Members can also report abuse directly by sending an email to hello@membercommunity.LV.com.
If you have any questions, concerns or complaints about these Terms, the Panel tasks or the Site, then you can email hello@membercommunity.LV.com or write to Researchbods 11 Soho Street, London, England, W1D 3AD.